Satisfaction for physical examination in a health management center of a Grade 3A hospital in Shanghai

ObjectiveTo conduct a satisfaction and demand survey on the examiners of the Health Management Center of Huashan Hospital affiliated to Fudan University and provide a basis for improvement of services.

MethodsFace-to-face interviews were done with randomly selected 200 examinees from May to June, 2018.

ResultsThe recovery rate of the questionnaires was 99.5%, with 199 valid questionnaires collected, of which 51.8% were males and 48.2% females, with the average age being 43.54 years old.As to the examination fee, 66.7% were self-paid and 33.3% were at units′ expenses.The examinees′ satisfaction with the Health Management Center of Huashan Hospital affiliated to Fudan University was above 95%, including the inspection projects, doctor service level, doctor service attitude, nurse service attitude, hardware environment, physical examination charge, follow-up service and reservation service.The survey on the follow-up service demand after the physical examination showed that the need for the interpretation of the medical examination report was 89.45%, for the medical guidance to abnormal index 73.37%, for the long-term health consultation 43.72%, for the assessment of health risk factors 25.63%, for VIP outpatient service 16.08%, for intervention of health risk factors 12.56% and for multi-disciplinary consultation 6.53%.

ConclusionThe examinees′ satisfaction with the Health Management Center of Huashan Hospital affiliated to Fudan University is relatively high and there is a great demand further for health management after the health examination.