CHEN Kaiyue,ZHANG Yifan,ZHAO Rui,et al.Analysis of the perception and satisfaction levels of unified elderly care needs assessment personnel in Shanghai[J].Shanghai Journal of Preventive Medicine,2024,36(04):319-326.. doi: 10.19428/j.cnki.sjpm.2024.23378
Citation: CHEN Kaiyue,ZHANG Yifan,ZHAO Rui,et al.Analysis of the perception and satisfaction levels of unified elderly care needs assessment personnel in Shanghai[J].Shanghai Journal of Preventive Medicine,2024,36(04):319-326.. doi: 10.19428/j.cnki.sjpm.2024.23378

Analysis of the perception and satisfaction levels of unified elderly care needs assessment personnel in Shanghai

  • Objective To clarify the perception of the work and satisfaction levels among personnel conducting unified elderly care needs assessment in Shanghai, to analyze the factors influencing their job satisfaction, and to provide references for optimizing the job satisfaction of unified elderly care needs assessment personnel in Shanghai.
    Methods A survey was conducted among 93 assessment personnel randomly selected from 29 elderly care needs assessment agencies in Shanghai. The personnel’s perception of their work and their levels of job satisfaction were examined. Chi-square test and Fisher’s precision probability test were used to compare regional differences, while the two-factor theory was employed to analyze the factors influencing job satisfaction.
    Results Regarding perception of the work, 92.5% of the surveyed personnel believed their work was important. Moreover, 87.1% were interested in their assessment tasks, and 84.9% believed they made a positive contribution to the assessment work and the assessment position was in line with their personal preferences. Regarding job satisfaction, 83.9% of the participants were satisfied with their assessment work, 78.5% considered the workload appropriate, and 74.2% found the working hours suitable. Additionally, 65.6% expressed satisfaction with the level of cooperation from the assessment subjects, while 94.6% and 91.4% of the personnel were satisfied with the support provided by the assessment agencies and had a sense of belonging, respectively. Furthermore, 65.6% of the personnel expressed satisfaction with their job compensation and benefits. Hygiene factors affecting job satisfaction included salary and compensation, workload, time spent on the job and institutional support related to external assistance, job suitability, teamwork, and client cooperation (P<0.05), while motivational factors included recognition of the significance of the job, sense of achievement, interest in the job, sense of belonging, and opportunities for personal growth (P<0.05).
    Conclusion The overall work cognition and satisfaction of unified elderly care needs assessment personnel in Shanghai towards their work are relatively positive. Main issues include the heavy workload and actual job subsidies not meeting expectations. It is recommended to improve the standardization of the assessment process, establish a professional team of assessment personnel, and enhance the compensation and incentive mechanisms to continuously increase staff satisfaction.
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