胜任力模型在上海市浦东新区卫生监督执法人员绩效管理中的应用

Application of competency model in performance management of health supervision and law enforcement personnel in Pudong New Area

  • 摘要:
    目的 对上海市浦东新区卫生监督执法人员开展岗位胜任力测评,探索岗位胜任力与绩效水平之间的关系,为提升浦东新区卫生监督执法人员综合素质及绩效管理水平提供参考。
    方法 运用关键行为事件访谈法对7名卫生监督执法人员进行访谈,结合专家咨询结果,建立浦东新区卫生监督执法人员胜任力模型及相应岗位胜任力测评指标体系。通过问卷调查,对浦东新区卫生监督执法人员岗位胜任力情况、绩效水平进行评价,运用多元线性回归分析,研究胜任力与绩效之间的关系。
    结果 浦东新区卫生监督执法人员在监督执法专业技能上具有一定优势,依法监督、依法行政能得到有效落实,但是科研能力略显不足。通过差异性分析得出:年龄越大,知识储备越多,工作>15年的监督员在知识储备上水平最高;男性监督员的现场监督执法能力略高于女性;中级职称的监督员在知识储备、科研创新能力、个人特质上的胜任力均为最高;部门负责人在科研创新上的胜任力均值都高于一般科员;专业科室的科研创新能力高于执法中队。从回归系数来看,现场监督执法能力对绩效具有显著的正向影响(P<0.05),影响系数为0.385。
    结论 基于胜任特征模型的岗位胜任力测评指标体系,在一定程度上能够反映出卫生监督员的实际岗位胜任情况,提升卫生监督执法人员的绩效水平可着重从提高监督员的现场监督执法能力上入手。

     

    Abstract:
    Objective To evaluate the post competency of health supervision and law enforcement personnel in Pudong New Area, to explore the relationship between post competency and performance level, and to provide reference for improving the comprehensive quality and performance management level of health the personnel in Pudong New Area.
    Methods Seven health supervision and law enforcement personnel were interviewed by using the key behavior event interview method. Combined with the expert consultation results, the competency model of the personnel in Pudong New Area and the corresponding post competency evaluation index system were established. Multiple linear regression analysis was used to study the relationship between competency and performance.
    Results The health supervision and law enforcement personnel in Pudong New Area had certain advantages in the professional skills of supervision and law enforcement. The supervision and administration according to law could be effectively implemented, but the scientific research ability was slightly insufficient. The difference analysis shows that older age was correlated with more knowledge reserve. Supervisors who worked for more than 15 years had the highest level of knowledge reserve. Male supervisors’ on-site supervision and law enforcement ability was slightly higher than that of female supervisors. Supervisors with intermediate professional titles had the highest competency in knowledge reserve, scientific research and innovation ability and personal characteristics. The average competency of department head in scientific research and innovation was higher than that of general staff. The scientific research and innovation ability of professional department was higher than that of law enforcement squadron. Through the Regression analysis showed that the on-site supervision and law enforcement ability had a significant positive impact on performance (impact coefficient 0.385, P<0.05).
    Conclusion The evaluation index system of post competency, based on competency model, is scientific and reasonable. To improve the performance level of health supervision and law enforcement personnel, we should focus on the on-site supervision and law enforcement ability of supervisors.

     

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