信息化视角下上海市家庭医生有效履约困境分析及路径构建

Analysis and Path Construction of the Effective Fulfillment Predicament of Family Doctors in Shanghai Empowered by Informatization

  • 摘要: 【目的】基于信息化视角,系统探究上海市家庭医生有效履约的实践现状、核心困境与优化路径,为签约服务高质量发展提供实证支撑与政策参考。【方法】采用混合研究方法,通过政策文件梳理、关键知情人深度访谈,以及对全市16 个区45 家社区卫生服务中心的问卷调查,明确有效履约内涵、信息化支撑现状及需求优先级。【结果】上海市家庭医生签约服务已形成“做准签约”与“做实服务”双核心框架,但存在系统互联互通不足、健康信息整合滞后、服务触达工具单一等问题。在45 家受访的社区卫生服务中心中,信息化整合端综合使用率仅为50.74%。医院信息系统(HIS)与公卫系统签约状态横向联通、“医-防-管”信息整合、健康评估自动生成为3大核心需求。基于此,本研究构建了“标签生成-任务管理-服务触达-数据回流”的闭环履约路径。【结论】为促进签约服务高质量发展,建议转变签约服务理念,以个人整体健康为服务对象的服务视角(全人视角)的信息化建设促进医防融合;加强市级顶层设计和区级平台建设,完善数据治理和应用;大力培养业务与信息化复合型人才,强化业务与信息工作融合。

     

    Abstract: Objective: From an information perspective, this paper systematically explores the current practical status, core predicaments, and optimization paths of effective contract fulfillment by family doctors in Shanghai, providing empirical support and policy references for the high-quality development of contracted services. Method: A mixed research approach was adopted. Through the review of policy documents, in-depth interviews with key insiders, and a questionnaire survey of 45 community health service centers in 16 districts across the city, the connotation of effective compliance, the current status of information support, and the priority of demand were comprehensively analyzed. Result: The family doctor contract service in Shanghai has formed a dual core framework of "accurately signing contracts" and "solidifying services", but there are problems such as insufficient interconnection and interoperability of the system, lagging integration of health information, and single service reach tools. The comprehensive utilization rate of the information integration terminal in the 45 surveyed communities was only 50.74%. The three core demands were the horizontal connection of the contract status between Hospital Information System(HIS)and the public health system, the integration of "medical - prevention - management" information, and the automatic generation of health assessment. Build a closed-loop fulfillment path of "tag generation - task management - service reach - data return". Conclusion: Transform the concept of contracted services and promote the integration of medical treatment and prevention through information construction from a holistic perspective. Strengthen the top-level design at the municipal level and the construction of district-level platforms, and improve data governance and application. Vigorously cultivate compound talents in business and information, and strengthen the integration of business and information work.

     

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