高剑晖, 张霞, 张莉君, 张琳, 侯雪波, 张莉萍, 倪骏, 苏瑾. 某市轨道交通乘客卫生环境满意度与舒适度调查[J]. 上海预防医学, 2021, 33(12): 1159-1165. DOI: 10.19428/j.cnki.sjpm.2021.20902
引用本文: 高剑晖, 张霞, 张莉君, 张琳, 侯雪波, 张莉萍, 倪骏, 苏瑾. 某市轨道交通乘客卫生环境满意度与舒适度调查[J]. 上海预防医学, 2021, 33(12): 1159-1165. DOI: 10.19428/j.cnki.sjpm.2021.20902
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GAO Jian-hui, ZHANG Xia, ZHANG Li-jun, ZHANG Lin, HOU Xue-bo, ZHANG Li-ping, NI Jun, SU Jin. Survey of rail transit passengers on the satisfaction and comfort level regarding hygienic environment of one city[J]. Shanghai Journal of Preventive Medicine, 2021, 33(12): 1159-1165. DOI: 10.19428/j.cnki.sjpm.2021.20902
Citation: GAO Jian-hui, ZHANG Xia, ZHANG Li-jun, ZHANG Lin, HOU Xue-bo, ZHANG Li-ping, NI Jun, SU Jin. Survey of rail transit passengers on the satisfaction and comfort level regarding hygienic environment of one city[J]. Shanghai Journal of Preventive Medicine, 2021, 33(12): 1159-1165. DOI: 10.19428/j.cnki.sjpm.2021.20902
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某市轨道交通乘客卫生环境满意度与舒适度调查

Survey of rail transit passengers on the satisfaction and comfort level regarding hygienic environment of one city

    摘要
  • 摘要:
    目的了解某市轨道交通（简称“轨交”）乘客乘车卫生环境满意度及舒适度，为轨交运营提供卫生管理依据和建议。
    方法选择近6个月常住该市且轨交是其主要出行工具的乘客进行问卷调查，收集基本信息、环境清洁程度的满意度、拥挤程度感受、空气质量感受及噪声感受等资料，采用χ2检验、Pearson列联系数（RP）、有序分组资料的线性趋势检验进行统计学分析。
    结果共回收820份有效问卷，总有效率94.0%。乘客对轨交各环节环境清洁程度总体满意度均分为3.52，介于基本满意至比较满意之间，乘车单程时间不同对各环节清洁程度满意度不同（P<0.05）；乘客普遍认为轨交较为拥挤，且车厢比车站更为拥挤，拥挤程度感受与年龄、性别之间存在一定的相关性（P<0.05）；晚高峰时车厢内空气质量较差，并容易产生过困倦、头晕、头痛等不同的症状；轨交环境较为吵闹，且车厢内更吵。
    结论乘客对轨交卫生环境基本满意，需要在今后的轨交卫生设计和管理过程中着重加强卫生间以及X射线行李包检查系统的卫生清洁；乘客对轨交环境中空气质量、拥挤程度和噪声等舒适度感受不佳，须进一步加强集中空调通风系统、新风量以及环境噪声的管控，重点做好车厢的卫生环境管控，提高轨交乘客的舒适度与满意度。

     

    Abstract:
    ObjectiveTo understand the satisfaction and comfort level of the rail transit passengers regarding hygienic environment of one city， and provide a basis of hygienic management and suggestions for rail transit operations.
    MethodsPassengers who have lived in the city for the past 6 months and used rail transit as their main transportation tool were selected to conduct a questionnaire survey to collect basic information， satisfaction with environmental cleanliness， perception of crowdedness， air quality and noise， etc. The Chi-square， Pearson contingency coefficient and linear trend test of orderly grouped data were used for statistical analysis.
    ResultsA total of 820 valid questionnaires were collected， with a total effective rate of 94.0%. Passengers' overall satisfaction with the environmental cleanliness of each link of rail transit was between basic and relatively better satisfaction， with an average of 3.52. Passengers with different one-way trip times had different satisfaction with the cleanliness of each link （P<0.05）. Passengers generally thought that the rail transit was crowded and the carriages were more crowded than the station. The level of feeling congestion was correlated with the age and gender of passengers （P<0.05）. Passengers thought that the air quality of the rail transit was inferior in carriages during the evening rush hour， and experienced different symptoms such as drowsiness， dizziness， and headache. Passengers perceived that the rail transit was noisy， and much noisier in the carriages.
    ConclusionPassengers are basically satisfied with the hygienic environment of rail transit. It is necessary to focus on strengthening the hygiene and cleanliness of toilets and X-ray luggage inspection systems in the future rail transit hygienic design and management. Passengers are uncomfortable with the air quality， congestion and noise in the rail transit environment. Therefore， it is necessary to strengthen the management and control of the centralized air conditioning and ventilation systems， enhance fresh air volume， reduce ambient noise， and focus on controlling the hygiene environment in the carriages in order to improve the comfort and satisfaction of passengers in the rail transit environment.

     

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